BASIC FUNCTION:
As an IT Manager you are responsible for monitoring the operation of all computer hardware installations and the maintenance of such systems.
DUTIES & RESPONSIBILITIES:
- Supervision of all daily and weekly IT procedures in the hotel.
- Serving as the primary contact for all servicing of computer PC hardware.
- Designing and implementing preventive maintenance for all IT hardware & software.
- Responsibility for all aspects of the day to day working of the IT Dept and all of its related issues.
- Checking daily backups, all system interfaces, server hardware and logs.
- Managing IT supervisors and officers, assigning their daily jobs, and training them on all necessary theoretical and practical procedures, troubleshooting and support in compliance with corporate standards.
- Work with and manage suppliers in any software/ hardware conflicts.
- Follow up all claims that are forwarded to the IT Dept.
- Document and archive all correspondence and troubleshooting and follow up suppliers’ visits and maintenance.
- Develop and adapt any ideas that raise IT services to higher standard.
- Identify any gaps in operational effectiveness that might create risk to the IT Dept and devise plans to mitigate risk and improve operations.
- Investigate and report software problems to the vendor, or MIS regional, area or corporate office.
- Train selected hotel employees to take on major responsibilities of system management in his/her absence.
- Maintain technical and user documentation, system reports and newsletters.
- Complete and distribute a monthly activity report to Corporate Information Technology.
- Assist existing/new properties when it is required.
