Guest Service Representative Supervisor (Thai-English Speaking)
Full-Time
, Thailand
Posted: August 2, 2024
Position Details
Key Responsibilities
Be the face of the company in the marketplace at your designated work locations.
Know the package and rewards you are promoting to the public in appreciation of attending a preview presentation.
Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
Complete necessary paperwork for tour bookings generated during your designated shift.
Call your booked guests the night prior to their preview date to confirm their attendance if required.
Ensure sufficient collateral is in good condition and working order.
Ensure your work location is neat and tidy.
Attend scheduled team meetings.
Phone Marketing Administration with tour bookings generated during your designated shift.
Drive tour delivery from GSR, In-House, Referrals and all booth attendances.
Drive potential qualified prospective leads from all GSR sites.
Drive potential minivacation packages (hotel linkage) from specific GSR sites where Hotel Linkage mechanism is applicable.
Qualifications
Achieving budget requirements in relation to qualified tours, leads and package sales.
Level of spoken English, and other targeted languages as required.
Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
Self motivation and focus on meeting targets.
Maintaining associate satisfaction with their role through motivation & morale building.
Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relation to Team Values and Goals in dealing with internal and external contacts of AVC.
Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
Demonstrating willingness to always improve knowledge
Skills
Language fluency
Hotel
Customer Service
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Anantara Vacation Club
22 active jobs
Industry:
Hospitality, Tourism & Travel
Ready to Apply?
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