E-commerce Key Account Specialist

Responsibilities:

• Manage sales channels on the website and Marketplace.

• Utilize Marketplace tools such as Seller Center effectively.

• Design campaigns and promotions that align with online customers, referencing market data and customer purchase information.

• Plan expenses to align with promotional plans and sales targets for each month.

• Coordinate with internal teams regarding stock inventory and customer complaints that affect the overall store image and sales, ensuring campaign performance and store effectiveness.

• Work with the Key Account Manager of the Marketplace platform to drive campaigns and negotiate for maximum efficiency.

• Contact, source, and coordinate with external brands.

• Collaborate with graphic designers to create materials, banners, and promotional items for campaigns and marketing activities, and incorporate trending topics into sales materials quickly.

• Prepare reports summarizing campaigns and sales for the responsible channels.

• Have knowledge of online advertising platforms such as In-App Ads, FB Ads, Google Ads, etc.

Qualifications:

• Minimum of a bachelor’s degree.

• At least 2 years of experience in e-commerce or digital marketing. Experience with Shopee, Lazada, or TikTok will be considered an advantage.

• Proficient in Microsoft Office programs.

• Able to communicate in English.

• Experience in the cosmetics or FMCG industry will be considered an advantage.

• Enjoys customer service, has a positive work attitude, is able to communicate and coordinate well, enjoys interacting with people, has strong negotiation and communication skills, and thinks systematically.

• Detail-oriented and able to multitask; can prioritize tasks effectively.

• Able to work under pressure and solve problems quickly.

• Disciplined, responsible, and dependable.

• Flexible, fun-loving, and willing to work with all levels of the team.

• Observant, eager to learn, and passionate about self-development.

• Open to receiving feedback and criticism from others.