Key Accountabilities

• Collaborate closely with the Commercial Logistics SEA team to create and execute strategies aimed at driving growth and profitability within the air freight division.
• Develop and nurture relationships with airlines, airports, General Sales Agents (GSA), ground handling, freight forwarders, and other important industry partners.
• Take charge of building, guiding, and mentoring a team of air freight professionals, fostering a culture of continuous improvement and high achievement.
• Keep a close eye on market trends and competitor activities to identify new business opportunities and maintain a competitive edge in the industry.
• Work in conjunction with the sales and marketing teams to identify and pursue potential clients, engaging in contract negotiations and establishing service terms.
• Ensure adherence to local and international air cargo regulations, rules, and safety protocols.
• Drive cost optimization initiatives to enhance operational efficiency while upholding service quality.
• Oversee the complete end-to-end air freight process, including booking, documentation, customs clearance, and timely and accurate service delivery.
• Implement and maintain effective tracking and monitoring systems to provide clients and stakeholders with real-time visibility.
• Monitor performance metrics and generate regular reports to assess and evaluate the air freight division's performance.

Qualifications, Skills and Experience

• A Bachelor's or Master's Degree in Logistics, Supply Chain Management, Business Administration, or a related field is typically required.
• At least 10 years of extensive experience in air freight operations, with a thorough understanding of the air freight industry, including trends, market conditions, regulations, customs procedures, documentation, and competition in Southeast Asia, particularly in Thailand.
• Proven ability to optimize processes, reduce costs, and improve service quality, with familiarity with freight management systems and technologies.
• Demonstrated experience in managing and leading teams in a fast-paced and dynamic environment, with strong leadership skills to motivate and inspire others.
• Excellent communication and interpersonal skills to interact effectively with customers, partners, and internal stakeholders, with strong negotiation and relationship-building abilities to establish and maintain partnerships with airlines, suppliers, and other key stakeholders.