Here’s just some of what you’ll do in this role:

• Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
• Re-prioritize and adapt to an ever-changing environment

Minimum Qualifications

• At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
• Demonstrated consultative experience, ability to influence, resourceful
• Creative problem-solving, eager to find customized solutions
• Experience in banking/financial services a plus
• Bachelor’s degree, associate’s degree and college undergrads may apply

Additional Details:

• We are now working in hybrid model and may be adjusted at anytime. The training is encouraged to be onsite.
• Workplace Flexibility: Full time. Shift flexibility requirements
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• Must have at least 25MBPS internet connection plan / speed
• Must have a working area to work at home (to avoid the noise background)