Job Description

Consumer and Market Insights Associate Manager will be responsible as the voice of consumers and market for Traveloka ecosystem. The person will be in charge of:

• Market, Consumer Behavior, and Competitive Analysis
• Maintain market and competitive monitoring dashboard.
• Monitoring and organizing key metrics based on available research for company trackers.
• Conduct thorough analysis of market trends, consumer behavior, and competitors to generate strategic and actionable insights.
• Research and Survey
• Independently handling preparation of the research, execution, and reporting for both external and internal research. External meaning survey is conducted with research vendors/agencies.
• Ensuring the quality of the research brief is aligned with company objectives and direction.
• Ensuring the quality of research results/findings/recommendations.
• Operational Excellence
• Demonstrate full ownership and accountability on the assigned area delivery.
• Be the champion of customer voices and most updated with market trends.
• Independently handle stakeholders’ discussion/meeting/request.
• Leading/coaching/directing team members to ensure the quality of the result.

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Requirements

• Minimum requirement of 4 years of experience in Consumer Market Research and/or Travel Industry especially of Online Travel Agent (at least 1 year of experience in managing team/people as a team leader).
• Graduated from reputable universities majoring in Marketing, Psychology, Economics, Industrial Engineering, Statistics, Computer Science or relevant fields.
• Excellent analytical skills and ability to interpret complex data sets to drive strategy and innovation.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.
• Have high attention to detail. Comfortable working with both quantitative and qualitative data.
• Detail-oriented, self-motivated, and able to thrive in a fast-paced and dynamic environment.
• English fluency is a must (written and verbal).