Collection Specialist, This position will be reporting to;
- Directly report to the General Manager - Finance and dotted line to the Country Manager
This Position Will Involve
- Hands-on experience in related administration functions.
- Provides Facilitation and Coordination with third parties (vendors, customers).
- Responsible for contacting Clients for Debt Collection.
- Assists in solving the problem in day to day operations and turning strategic into action.
- Hand-on experience in Customer Service / Debt Collection.
- Good personality and skillful in negotiation.
- Other job assigned by Supervisor.
Whilst full training will be given, the ideal candidate will possess the following qualifications and competencies:
- Bachelor’s degree in related fields
- At least 3 years of hands-on experience in related functions
- Good command of English literacy (both written and verbal)
- Ability to handle multiple tasks and communicate clearly and accurately.
- Good supervisory skills, decision-making ability, effective communication, time management ability, and stress management ability
- Experiences in Debt Collection is an advantage.
Responsibility Included
- To collect outstanding debt from business/corporate clients owed on past and present invoices.
- Chase all debts promptly, to minimize bad debt and maintain the Company's cash flow position.
- Call on and collect funds as related to customer invoices, focusing on customers who are delinquent in their payments, to maximize revenue income to the BSI group.
- Resolve all customer queries notified to Finance promptly to facilitate debt collection, whilst protecting BSI’s interests and assuring Customers of the best Customer service & fair treatment at all times.
- Maintain collections notes in customer accounts in the relevant system to share knowledge with the rest of the team.
- Work with all areas of the BSI business to ensure that the services of BSI are not supplied to clients with poor payment records.
