Collection Specialist, This position will be reporting to;

• Directly report to the General Manager - Finance and dotted line to the Country Manager

This Position Will Involve

• Hands-on experience in related administration functions.
• Provides Facilitation and Coordination with third parties (vendors, customers).
• Responsible for contacting Clients for Debt Collection.
• Assists in solving the problem in day to day operations and turning strategic into action.
• Hand-on experience in Customer Service / Debt Collection.
• Good personality and skillful in negotiation.
• Other job assigned by Supervisor.

Whilst full training will be given, the ideal candidate will possess the following qualifications and competencies:

• Bachelor’s degree in related fields
• At least 3 years of hands-on experience in related functions
• Good command of English literacy (both written and verbal)
• Ability to handle multiple tasks and communicate clearly and accurately.
• Good supervisory skills, decision-making ability, effective communication, time management ability, and stress management ability
• Experiences in Debt Collection is an advantage.

Responsibility Included

• To collect outstanding debt from business/corporate clients owed on past and present invoices.
• Chase all debts promptly, to minimize bad debt and maintain the Company's cash flow position.
• Call on and collect funds as related to customer invoices, focusing on customers who are delinquent in their payments, to maximize revenue income to the BSI group.
• Resolve all customer queries notified to Finance promptly to facilitate debt collection, whilst protecting BSI’s interests and assuring Customers of the best Customer service & fair treatment at all times.
• Maintain collections notes in customer accounts in the relevant system to share knowledge with the rest of the team.
• Work with all areas of the BSI business to ensure that the services of BSI are not supplied to clients with poor payment records.