Team Manager

Key Responsibilities

Team Supervision & Coaching

• Supervise the day-to-day operations within the team for any assigned champion task (stock, VM, etc)
• Share knowledge, market intelligence and information with team members to help build a high-performance team; be the key contact with your team to support and coach where needed, ensuring a consistent client experience
• Coach Team Performance & Sales (by product category) in terms of daily, weekly and monthly sales target in order to push the sales team and motivate them: Morning meetings and punctual updates
• Manage the integration of new joiners and support Deputy Boutique Manager to assign responsibilities
• Ensure the team is complied with Maison’s policies, procedures and any compliances; follow up when needed.

Boutique Operations

• Support Deputy Boutique Manager for any assigned task of operational matters / reports to ensure operational excellence under area of responsibility

Client Service and Development

• Deliver a unique and exceptional client experience including sharing passion and values of the Maison to support Sales Associate during the sales processes
• Cultivate strong client relationships and develops client loyalty to efficiently develops the client portfolio and executes targeted CRM and CS actions

Key Competencies

• Minimum Bachelor degree (any field)
• Minimum 7 years of retail experience preferable in Watches & Jewellery luxury retail
• Good leadership skill and strong team player
• Highly motivated and fast-learner
• Client service mindset and digital proficiency
• Result-oriented and proactive
• Good team player and motivating leader
• Confident and motivated
• Excellent work ethics
• Great communication and presentation skills
• Excellent command in English and Thai. Proficient in Chinese is a plus
• Good computer skills (MS offices)
• Well groomed, with a pleasant and dynamic