Responsibilities:

• Develop team to deliver on sales and other "Key Performance Indicators" (KPI) on a regular basis.
• Coach, support and develop team members through daily, weekly meetings, monthly 1 to 1’s and formal coaching sessions.
• Build and foster a positive and result driven culture.
• Support Assistant Manager and Manager to recruit and train new hires. Training is not confined to classroom but active joint calls in field as well.
• Need to understand, implement, communicate key business strategy messages, and schedule and organize team activities.
• Develop selling tactics & test new ideas to drive sales performance.
• Produce detailed actions plans to demonstrate work undertaken to improve individual and team performance.
• Track and measure individual sales and team performance, Produce, analyze, and interpret management information, identifying trends and proactively recommending solutions and improvements.
• To ensure that all team members meet the required standards for quality and compliance and ensure adherence in respect of corporate policies and guidelines, as well as other legal and regulatory bodies relevant to the business.
• Call monitoring and evaluation call, report for audit and compliance purposes.
• Provide operation support for team performance management.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Corporate and work with other BAU to solve escalation customer case.

Qualification:

• Strive for success, can do attitude.
• Bachelor’s degree or above
• More than 3 years of solid sales supervision experience with proven track record
• Good spoken and written Thai and English
• A problem-solver, excellent communicator, organized and comfortable with reporting and numbers.
• Able to coach and lead by example.
• Strong work ethic and high integrity
• Experience in Credit Cards / Bank / Industry selling consumer.
• Experience in managing field / Tele sales is preferred.