The opportunity

• Primarily utilizing email (live chat and phone support may also be requires at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis
• Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
• Utilize Key Performance Indicators (KPI)
• Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner
• Monitor technical issues
• Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible

Skills You Should HODL

• This is a fully remote role requiring English fluency
• Security and privacy focused
• You must be willing to work non-traditional hours and weekends as scheduled per business need
• Past experience in payment processing is preferred
• High output - metrics based experience is a plus
• Able to make quick decisions autonomously
• Passionate about clients and their overall experience
• Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts.
• Detail oriented
• Crypto trading experience, preferably on multiple platforms
• Fantastic communication skills in order to operate globally across multiple departments and stakeholders
• Prior relevant experience in financial services, crypto, technology, and/or customer support

Nice to haves

• Experience with CRM software such as ZenDesk or Salesforce
• Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean