What you'll be doing:

• Build strong client relationships, provide quality service delivery and client-centric solutions, supporting RSC case managers with administrative tasks, to manage service appointments and subcontractor activations, and maintain timely, accurate communication with all clients while being mindful of cultural and social sensitivities.
• Work in close collaboration with the case managers in our Global Operations Centre (GOC) to ensure travel to Australia is booked as per policy and arrival window requirements.
• Support the timely activation and co-ordination of all suppliers and vendors who provide Medical, Biometric, Accommodation and Transit Services to clients.
• Deliver clear, concise, and targeted verbal and written messaging to all stakeholders, that lead to positive client outcomes.
• Join a high performing team where you'll have the opportunity to contribute to regional and team priorities contributing to team and individual responsibilities, and commitments, while strictly adhering to policies and procedures.

What you'll need to succeed:

• A can-do attitude and a strong commitment to collaboration and clear, timely communication with members of your team.
• Extensive experience in office administration and case management.
• Strong client-focused service orientation, exceptional communication skills, organizational precision, attention to detail, and the ability to maintain high service levels under pressure.
• Fluency in English and relevant regional languages (this includes the languages of the refugee populations we work with, such as Myanmar languages, Dari, Hazaragi and Pashto). If you are applying for a Mae Sot role you will be fluent in Sgaw Karen and Burmese.
• High proficiency in the Microsoft Office Suite and an ability and willingness to quickly learn new technologies and IT platforms.
• A commitment to provide a quality, responsive, humanitarian response to our clients.