Operational Excellence Coordinator – 12-months contract (Bangkok-Based)

In this role you will be:

• Investigate and resolve payment disputes between Agoda and partners
• Work closely with partners to address payment issues and find mutually agreeable solutions
• Extract insights from dispute resolutions to streamline payment processes and reduce future disputes
• Deliver consistent partner support daily by leveraging your communicative strengths and problem-resolution abilities
• Collaborate with team members across various departments, gaining exposure to multiple business perspectives

Qualifications/Experience:

• Open to candidates seeking their first professional role, especially recent graduates
• Strong attention to detail with excellent problem-solving skills
• Good organizational abilities, with the capacity to work effectively in a team setting
• Proficiency in basic Excel functionality
• Must have a fluent command of the English language

Competencies/Skills:

• Exceptional interpersonal communication skills
• A professional “can-do” attitude and a dedicated work ethic