Role Details

• Review, classify and/or remove content according to client guidelines, using specific tools and channel.
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and skills in Bahasa Malayu language
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours including weekend and public holiday
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus