About the job

Operational

• To establish the service standards for the Beverage program throughout the hotel F&B operations and the Lounge outlet, overseeing the consistent implementation of the service standards and training the associates as necessary.
• To monitor all beverage operations, especially during peak business periods, assisting and making adjustments where necessary.
• To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• To make sure that the Food and Beverage Top 20 are implemented.

Operational (continued)

• To respond to the results of the Consumer Audit and to ensure that the relevant changes are implemented.
• To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• To make sure that outlet associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• To taste and monitor the beverage products served, providing feedback where appropriate.
• To develop an outstanding beverage selection that is competitive in the local marketplace and includes: coffees and teas; alcoholic and non-alcoholic beverages; and in interesting wine programme.
• To work closely with the Stewarding Manager to ensure that operating equipment is cared for to maximize its useful life and to minimize breakage.
• To work with the Director of Engineering and Housekeeping Manager to ensure that the outlet is clean, properly maintained and cared for.

Qualifications & Requirements

• 3-5 years of experience working in the luxury hotel
• Positive outlook & team player with good communication.
• Creative & passionate by nature, and someone who keeps up with new trends.
• Focused on quality and consistency with a keen eye for detail.
• Ability to work well under pressure and keep calm in difficult situations.
• Proactive work style.