Beauty Advisor

Responsibilities:

• Attend to customer request and enquiries on fragrances
• Recommend the ideal fragrance to customer according to their individual preference through
• knowledge sharing
• Maintain good relationship with customers to build customer loyalty
• Basic housekeeping of work area
• Assist in retail operations, e.g. stock take
• May be required to be involved in new fragrance launches and related events
• Possess good communication & interpersonal skills and is a team player
• Pleasant disposition & well-groomed
• Effective communication skills in English and preferably Mandarin to communicate with Mandarin speaking customers
• Retail sales target achievement
• Customer relationship management - maintain and create new customer profile
• Ensure inventory management for individual counter
• Ensure excellent customer service is given to the customers (e.g. product knowledge)

Requirements

• Possess good communication & interpersonal skills and is a team player
• Pleasant disposition & well-groomed
• Effective communication skills in English and preferably Mandarin to communicate with Mandarin speaking customers

Key Results/ Measures:

• Retail sales target achievement
• Customer relationship management - maintain and create new customer profile
• Ensure inventory management for individual counter
• Ensure excellent customer service is given to the customers (e.g. product knowledge)

Education & Experience:

• Minimum Secondary educational level
• Experience in beauty products/ fragrance sales will be an advantage
• Excellent customer service and sales oriented
• Willing to commit to retail operational hours