Core Responsibilities Of The Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
• Engage and drive career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Collaborate with Store Manager to plan and prepare team member schedule according to labor requirements, availability, and budget considerations.

Working With Others

• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.

Guest Experience And Community

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs..
• Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.
• Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
• Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

Operations

• Implement the Store Manager’s vision for the store and cascade to team members.
• Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes and drive sales (e.g., quarterly business review and sales planning).
• Partner with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement.
• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Open and close the store in accordance with the opening and closing checklists.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Accountable for delegated aspects of controllable budget and labor hours

People Management

• Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Resilience: Remains persistent; recovers quickly from setbacks

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

• Willing to work a flexible schedule

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

• Work experience in leadership or people management

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary school diploma, equivalent or above.
• Experience: 1 year retail or sales specific management experience