Assistant Restaurant Manager

• Control and acknowledge all store requisitions

• Control and record all Void made in the Restaurant

• Report daily Restaurant revenue (logbook VS Income Auditor daily revenue report) and correct it in case of mistake 

• Complete the daily log book with operation details

• Issue Micros Card request

• Follow up on the implementation of any promotion / special event

• Supervise the weekly cleaning plan

• Supervise the weekly grooming check list

• Report and follow up on all needed maintenance requests

• Complete the daily acknowledgement form

• Communicate any problems or areas of concerns

• Keep the Restaurant guests database updated and accurate

• Ensure communication and introduction of all FB promotions to Restaurant team

• Control all equipment in the Restaurant to ensure full Stocks

• Ensure that there is enough equipment to ensure smooth operations

• Conduct monthly linen inventory

• Conduct monthly cutlery inventory  with assistance from the stewarding  team

• Submit vacation plan and application for leave

• Conduct briefing before each service and communicate on all out of stock items

• Monitor all Voids issued in the Restaurant

• Conduct Monthly Assessments of the Supervisors

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team

• Is active and work hard to reach the budget by using upselling techniques

• Monitor the cost linked to the operation

Training and Human Resources Management

• Develop trainings in accordance to the operational needs

• Train the team on a regular basis and in accordance to the training plan

• Issue training checklist for all training given

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

• Complete all staff requisition forms and sign on it at least 2 weeks prior the actual date staff is needed

• Give regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities

• Ensure guest satisfaction at all times

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to Managers

• Work hard to satisfy any guest requests

Operational Responsibilities

• Support the Managers to manage the entire Restaurant.

• Ensure smooth and efficient service at all times

• Ensure an extremely detailed service 

• Ensure proper atmosphere of Restaurant according to the time of the day (music, lighting, aromas, temperature…)

• Ensure good communication between kitchen and Restaurant service team

• Check all operations set up

• Know and ensure full follow up on the MGallery brand standards

• Monitor and control the cleanliness of  both front and back of the house service stations

• Ensure proper organization of all service areas

• Ensure efficient sequence of service

• Follow up that all given training are fully followed by the staff

• Handle and follow up on any guests complaints and report to line Manager

• Check overall conditions of the Restaurant restaurant

Qualifications

Knowledge and Experience

• Additional certification(s) in Food & Beverage will be an advantage

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Minimum 2 years of relevant experience in a similar capacity

• Good working knowledge of MS Excel, Word, & PowerPoint

• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

Additional Information

• Employee benefit card offering discounted rates in Accor Hotels worldwide

• Develop your talent through Accor’s learning programs

• Opportunity to grow within your property and across Accor’s Luxury hotels

• Ability to contribute to local community and make a difference through our Corporate Social Responsibility