Support Manager, IT Operational and Application Support in the day-to-day IT operations.
Manage the installation, configuration, and maintenance of IT equipment in the company.
Providing second-tier corporate IT operational support. Troubleshoot and resolve hardware, software and network issues.
Maintain and monitor the support case under the helpdesk ticketing system to ensure cases keep moving along the queue, keep status visible and up to date on the main dashboard.
Providing hotel applications support raised by properties IT as well as provide guidance of support case escalating with respective application vendors.
Collaboration system administration. Manage user accounts and access control.
Manage IT asset inventory and ensure proper documentations.
Assist in planning and implementing IT projects, including system upgrades and new technology deployments in both corporate office and all properties.
Support properties IT audit to ensure IT standards are met
