Main Duties & Responsibilities

• Support Manager, IT Operational and Application Support in the day-to-day IT operations.
• Manage the installation, configuration, and maintenance of IT equipment in the company.
• Providing second-tier corporate IT operational support. Troubleshoot and resolve hardware, software and network issues.
• Maintain and monitor the support case under the helpdesk ticketing system to ensure cases keep moving along the queue, keep status visible and up to date on the main dashboard.
• Providing hotel applications support raised by properties IT as well as provide guidance of support case escalating with respective application vendors.
• Collaboration system administration. Manage user accounts and access control.
• Manage IT asset inventory and ensure proper documentations.
• Assist in planning and implementing IT projects, including system upgrades and new technology deployments in both corporate office and all properties.
• Support properties IT audit to ensure IT standards are met