Responsibilities

• Work closely with the KYC manager to oversee daily KYC duties and ensure KPIs are met
• Supervise the KYC team to ensure operational excellence
• Provide people management by coaching, inspiring, and guiding agents under supervision and ensuring KPIs are met
• Ensure that all subordinates are working effectively and follow all technical and company processes
• Keep accurate records and document KYC actions and discussions
• Implement tools for the regular tracking, review, and reporting of the performance of the teams in delivering KPIs and targets
• Identify, prioritize, and resolve KYC-related issues
• Collaborate with cross-functional teams to improve the operational tools and systems

Qualifications

• Fluent in both Thai and English
• Bachelor’s degree in any fields
• Excellent communication, explanation, attention to detail, can-do attitude and leadership skills
• Minimum 3 years experience in a supervisor role with strong people management skill
• Familiar with KYC, AMLO is a must
• Able to work under pressure and solve problems independently while holding strong organizational skills

Nice to have

• Experience in any of the following industries: Banking, Online Payments, Cryptocurrency, Exchanges, or Trading
• Years of experience in KYC or Operation 
• Work experience in a high-growth startup or tech company