Account Specialist

Responsibilities:

• Contacting new and existing clients (Agencies or Advertisers) through telephone, chat, and email daily to identify sales opportunities and provide solutions for their business goals.

• Enhancing clients' experiences by driving optimal product adoption and managing a portfolio of SMB clients to grow revenue.

• Providing pre- and post-sales assistance for relevant products within your knowledge scope.

• Creating success stories for advertisers who've benefited from the products and effectively communicating and guiding them toward success.

• Own all aspects of the talent brand campaign, from making recommendations on target audiences to proving ROI through campaign insights.

• Support customer communication and education including a best-in-class experience and ad hoc education needs

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Qualifications:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

• Strong time management skills and motivation to exceed expectations

• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time

• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

• Excellent verbal and written communication skills in English and the language of the supporting market.