Your day-to-day responsibilities:

• Establish a strategy and plan for your assigned accounts to identify new upsell and cross-sell opportunities for growth across Amity products and solutions (manage numerous opportunities concurrently and strategically)
• Make cold calls and reaching out to prospects and qualified leads
• Establish and maintain a deep understanding of our customers' unique challenges and goals and their operating environment
• Build exceptional long-lasting relationships with our customers to convert them into product advocates
• Work closely with our Product & Engineering Team to build deep understanding of our products, ensure on-time product delivery and work with the implementation team to integrate our software with external sources
• Troubleshoot technical issues and engage feedback from our customers to improve our product to increase customer satisfaction and retention
• Manage key/ major customer touch points, including business reviews, and renewal discussions to ensure a fully engaged, seamless, and positive customer experience
• Assemble a multi-faceted change management plan to ensure that client adopts and uses the solution to increase engagement and for us to curb runaway churn and increase customer loyalty

Your ideal profile:

• Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degrees; or equivalent combination of education and experience
• Must have at least 2-3 years of experience in account management in the technology or SaaS sector for enterprise clients, including business-to-business selling experience
• Experience handling with corporate or strategic accounts
• Building and managing a sales pipeline and achieving/exceeding quota
• Excellent in both English and Thai language (written and verbal), interpersonal and presentation skills to effectively engage with and present to senior-level executives