Hit 100% of revenue renewal goals for defined regional/ segment assignment.
Document, coordinate, and escalate (as needed) for the successful resolution of customer problems (non-technical support related).
Assist with the coordination of on-boarding for new customers and account migrations, with appropriate technical resources.
Build and leverage customer relationships to help facilitate the passing of cross selling/up-selling opportunities to the appropriate regional sales executive to close and maximize revenue.
Document and update account, contact and opportunity information in customer relationship management tools.
Identify and coordinate the delivery of customer-facing projects that will enhance the customer’s experience and or drive additional revenue opportunities for Iron Mountain Digital (LV4 migration, BRAD conversion, etc).
Represent the customer’s needs as an internal customer advocate on internal projects.
Manage customer expectations with other Iron Mountain Digital team members (sales, support, finance, client services) to achieve Total Customer Satisfaction (TCS).
Proactively and consistently engage customer contacts through surveys and defined customer touch points that influences, measures and documents Total Customer Satisfaction (TCS).
Keep abreast of product functionality and backup, recovery, off site management and archive industry and key competitors.
Attend and participate in site and sales training.
Key Skills, Requirements and Competencies:
High energy and positive attitude.
Good follow through and attention to detail.
Good communication skills, verbal and written.
Desire to learn and grow.
Minimum of 4-5 years experience working with customers face to face or over the phone in a customer service, account management or support position.
Education/Experience: Four year college degree, or equivalent experience.
Experience in sales and account management
Experience in selling IT products (solutions, software, data centers) or logistics related services
Residing near Samut Prakan, Thailand
Skills
Sales
Account management
Communication skills
Functions
Sales
Job Overview
Job Type:
Hybrid
Company
Iron Mountain
3 active jobs
Industry:
Business & Professional Services
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