Job Overview/Summary
The Senior Case Processing Manager oversees all functions of the RSC Case Processing Department and ensures USRAP applicants receive a high standard of case processing services through the provision of leadership, supervision, case management and quality control. Case Processing Department functions are comprised mainly of data entry/management of refugee case file information in START. This position ensures: Post-adjudication follow up with United States Citizenship and Immigration Services (USCIS); coordination of refugee medicals and departures with the International Organization for Migration (IOM); request and follow up of assurances with the Refugee Processing Center (RPC) and stateside resettlement agencies (RA), report analysis, ensuring adequate quality control mechanisms are in place and strategic action planning for all areas of the Case Processing activities.
Job Requirements:
- University degree in any field (or four years of equivalent work experience in lieu of a degree).
Work Experience
- At least two years of relevant professional experience with previous data entry/management experience required.
- A minimum of two years’ cumulative project management experience within USRAP, including performance enablement and developing direct reports, is required.
- USRAP processing or other NGO experience is preferred.
- Previous work in a multi-cultural environment is an asset.
Demonstrated Skills And Competencies
- Ability to think strategically and unify the efforts of team in achieving deliverables.
- A highly intuitive individual who can empower, explore, guide, and teach direct reports on specific tasks.
- Ability to get results through others by painting a clear picture in explaining the ‘why’, setting clear expectations and clarifying goals.
- High sense of self-motivation and drive.
- Solid organizational skills with the ability to prioritize, effectively manage time, and meet deadlines and work well in a fast-paced multi-cultural team environment.
- Problem-solver who takes initiative to provide solutions.
- High level of professionalism, integrity, compliance, and ability to maintain confidentiality.
- Strong team player, strong analytical skills and able to think and work independently when needed.
- Ability to develop/think through proposals for policy and procedures improvement.
- Ability to review the work of others for compliance, providing critical and positive feedback in a professional and constructive way.
- Excellent interpersonal and communication skills: ability to communicate and work effectively and professionally with a host of external partners and internal colleagues across multi-cultural settings.
- Able to train in large and small group settings.
- Ability to travel whenever required, both domestically and internationally
- Ability to take direction from supervisors, adapt quickly to change and cooperate with teammates.
Language And Computer Skills
- Excellent verbal and written English language skills.
- Computer Literacy – a high level of competence in MS Office i.e., Word, Excel, PowerPoint, Outlook is required.
- Ability to run and read high level spreadsheets and conduct advanced QC in tableau with a high level of attention to detail is required.
- Proven advanced case management system and data entry skills with high accuracy, attention to detail, and self-checking abilities is required.
