Casework Officer (National Position)

Major Responsibilities

• Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.
• Conduct prescreening interviews and case updates of refugee applicants in accordance with USRAP guidelines and the cooperative agreement and in a manner that demonstrates an understanding of the US Resettlement Program and background information relevant to specific caseloads.
• Provide support to USCIS Circuit Rides, including roll call, case composition updates, file review, decision letter preparation, and distribution.
• Implement comprehensive quality control of documentation and ensuring all required documents are available, verified and updated in START.
• Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families.
• Perform work in adherence to policy and procedure.
• Perform timely advanced casework on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices.
• Travel independently to regional locations outside and within Thailand to conduct prescreening interviews and provide USCIS support.
• Responds to case-specific inquiries from other RSC staff.
• Performs other duties as assigned by the supervisor.

Job Requirements

Education:

• University degree in any field

Work Experience

• At least two years of relevant professional experience with previous data entry experience required.
• Resettlement processing, interview experience, or other NGO experience is preferred.
• Previous work in a multicultural environment is advantageous.

Demonstrated Skills And Competencies

• Able to travel whenever required, both domestically and internationally
• High level of professionalism while carrying out duties per the SOPs (i.e. integrity and confidentiality)
• Able to perform data processing/data collection through good listening and analytical skills.
• Good time management skills and ability to multitask.
• Able to work effectively under pressure, and with repetitive work, within specified targets and deadlines.
• Proven data entry/management skills
• Meticulously attentive to details with high accuracy and manages own quality control.
• Problem-solver who takes initiative to provide solutions.
• Good report writing skills – the ability to produce precise and error-free reports.
• Good communication skills with a pleasant demeanor
• Able to multitask, work effectively under pressure and manage repetitive work.
• A team player who is also able to think and work independently.
• Flexible and able to work in a fast-paced, multicultural environment.

Language And Computer Skills

• Excellent verbal and written English language skills are required.
• Working knowledge of a refugee language is desirable.
• High level of computer literacy and proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) is required.
• Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities required.
• Ability to type 40 words per minute required.