Key Responsibilities

• eKYC (Electronic Know-Your-Customer) PROCESS SUPPORT
• Be a contact person to support boutique for eKYC process with clients; facilitate and ensure the process could run efficiently and complied with the anti-money laundering compliance.
• Ensure smooth client experience during eKYC process
• Verify the correctness of information gathered for eKYC process

AFTER SALES SERVICE SUPPORT (FOR THE ELIGIBLE BOUTIQUES)

• Provide excellent customer services to aftersales clients
• Gather client request and issues to obtain the proper solutions for seamless service
• Ensure there’s a regular update and communicate with boutique team for any update in client service related matters
• Keep track of aftersales cases in boutique and make sure all aftersales cases are being handled timely

Other Boutique Supports

• Support Boutique Office Executive to monitor and order any boutique store supplies such as stationary, cleaning supplies, beverage and snacks stock for clients, etc
• Be a secondary contact to support on any maintenance works with vendor and landlord
• Support Stock team for all stock transfer and management
• Assist Client Welcoming & Waiting Time Management when requested including assist to be contact person to answering boutique phone
• Proved support for boutique sales

KEY COMPETENCIES

• Minimum Bachelor’s degree (any field)
• Have strong team spirit and good coordination skills
• Detailed oriented and diligent
• Maintain excellent communication in both English and Thai
• Provides excellent service and client focused
• Exercise flexibility and take the initiative to serve at the highest standard
• Good in computer literacy – MS Offices