Guest Services Assistant (KKC - Khon Kaen)

Responsibilities:

• Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
• Tagging luggage and carry on inspection, referred to Teams & Conditions.
• Boarding guests to the aircraft.
• Deplaning guests from the aircraft.
• Providing assistance to guests if any special need: wheelchair, NTL, etc.
• Handling documents: GD, crew sign, collecting departure and arrival immigration card.
• Asking 7 mandatory security questions to all passengers that check-in their luggage.
• Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.   

Qualifications:

• Bachelor's Degree in any field with customer service or ground service experience
• Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous 
• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment 
• Proficient in oral and written English and Thai or local language where staff is located  
• Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
• Able to work on shift with flexible hours