Global Forwarding Agent - Air Export

Duties And Responsibilities

• Main responsibility is to the Freight Forwarding, (Air Export)
• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Processing Export Documentation including ocean bills of lading, invoice, etc.
• Ensure on-time delivery of customer’s and carriers’ document.
• Support & co-operate with customers, operations, and oversea offices to follow up import - export shipments.
• Cooperate with operation/ customer service/ accounting department in solving daily operational problems.
• Ensure accurate and timely client invoicing.
• Overseas communications, timely responses to emails and requests (internal and external)
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Qualifications

• Bachelor's degree (Thai National only)
• Minimum 1-3 years of Global Forwarding experience
• Proficiency in Microsoft Office Suite of programs
• Fluent in English (written and verbal)
• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven environment
• Bachelor’s degree