Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis
Meet Service Level Agreements (SLA)
Utilize Key Performance Indicators (KPI)
Monitor technical issues
Liaise with our funding engineers to ensure that client transactions are processed quickly
Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible
Skills You Should HODL
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends
Security and privacy focused
Technical understanding of how most major cryptocurrencies function
Ability to read Blockchain Documentation
Able to make quick decisions autonomously
Loves helping people
Kỹ Năng
Teamwork
Customer Engagement
Key Performance Indicators
Service-Level Agreements (SLA)
Chức Năng
Lĩnh vực kinh doanh
Tổng quan công việc
Loại công việc:
Full-Time
Công Ty
Kraken Digital Asset Exchange
6 việc làm đang hoạt động
San Francisco, California
Ngành:
Banking & Finance
Hết Hạn Ứng Tuyển
This job posting is no longer accepting applications.
