Virtual Service Technician

What You'll Do

• Collaborate with fellow Technicians to provide solutions to highly complex and technically sophisticated issues and problems, while understanding the implications of your work.
• Demonstrate an excellent understanding of all Tesla vehicle systems and subsystems.
• Receive and discuss feedback for continuous improvement and to maintain a high quality of diagnostics performed.
• Proactively engage with the Virtual Service Specialist and Service Advisor to gather additional data and information from customers.
• Develop and share recommended talking points to help the Customer Support team explain complex technical issues in an understandable manner.
• Ability to work on additional responsibilities, as assigned, to meet business needs.

What You'll Bring

• More than two years of work experience in the automotive industry, and relevant work experience in after-sales customer management is preferred
• Ability to partner with various teams across the organization to share critical information gathered and share best practices to help improve our products and overall customer experience
• Good knowledge of methods, techniques, parts, tools and materials used in the maintenance, repair of vehicles
• Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
• Demonstrable ability to learn and adapt to change while delivering exceptional customer service
• Ability to cooperate as a dynamic team and perform as a group before individual contributions
• Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.
• Clear logic and attention to details, especially the accuracy of system operation and data information