Virtual Service Specialist

What You'll Do

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

• Possess an understanding of basic automotive techniques related to repair and servicing of vehicles, ideally a degree or equivalent in Automotive technology
• Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
• Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information
• Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems