Operations Executive

Your main responsibility is:

• Book and operate tours with accuracy within budget.
• Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
• Make sure to keep strong relationships with suppliers.
• Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
• Solve on the ground situations with initiative within agreed process.
• Be customer oriented and help improve satisfaction as well as Net Promoter Score.

About you

The Essentials:

• A Bachelor Degree or a degree in tourism and hospitality is an advantage.
• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

The Attributes:

• Excellent organisational skills with the ability to be flexible and implementing change when needed.
• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Highly motivated, self-starter prepared to do whatever it takes to succeed
• High attention to detail.
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Solution focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Personally aligned with Discova’s company purpose and values.