Maison Manager, Orveda

RESPONSIBILITIES

Brand image

• Always ensure your team delivers an elevated brand image: signature grooming standard, visual merchandising (pos & animations), services & client experience, brand expertise, corporate values transmitted by a perfect storytelling.
• Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.

Retail expertise

• Develop a unique client experience and impeccable client journey by being an example for your teams.
• Monitor and forecast financial targets on a daily / weekly / monthly basis for the team. Analyze measurable statistics and take appropriate actions and / or inform relevant stakeholders.
• Implementing Brand's retail policy and ensuring that the objectives set are met. Analyze and share KPI's of the business of the Maison.
• Being a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
• Maximize the effectiveness of the boutique ecosystem by creating a culture of collective performance and collaboration; Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork.
• Optimize & guarantee the retail fluidity & service quality on the floor, client relationship management, with proactivity.
• Ensure unsurpassed client experience through innovative and retail excellence that exceed client expectations.
• Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results and activity.
• Develop with the management team and the sales team a portfolio of clients, manage CRM tools for personalized monitoring of our clients and cultivate a “clienteling” mindset.
• Guarantee the excellence of every touch point of the client journey: ensure a signature experience with personalized services.
• Monitor and analyze commercial KPIs to identify optimization solutions to impact sales and customer experience. Monitoring of training KPIs according to the global retail framework (Mystery Shopping, NPS etc.)
• Represent its network of stores internally and externally. Participate in the promotion of stores during PR / client events etc.

Team management

• Participate in the recruitment, training, and integration of your new employees in accordance with brand's values.
• Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
• Define individual/team objectives, evaluate performance, identify training needs (challenge comfort zones, be demanding).
• Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills (federating, motivating, celebrating victories).
• Ensure the application and respect of procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock, etc.).
• Manage disciplinary measures in collaboration with HR.

Back office & Operations

• Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc.).
• Supervise maintenance: cleaning, linen, supplies, various suppliers.
• Be responsible for risk management (physical security, cash management, inventories).

Visual Merchandising

• Ensuring that the image and the general harmony of the Maison is respected (retail identity, merchandising execution & maintenance, cleanliness, organization and grooming of the team).

YOU ARE A COTY FIT

• You are a dynamic, transformative, and credible business leader with at least 5 years’ experience managing a Flagship Boutique of an international luxury brand. Past perfume & cosmetics experience is a plus. You have strong business acumen and will be skilled at understanding and leveraging the levers that will drive holistic performance in a luxury retail environment, encouraging a culture of innovation.
• You are a seasoned business leader, who is comfortable and capable in galvanizing partnerships, working through influence not authority and collaborating in a matrix ecosystem.
• You have an innate sense of luxury know-how & high-end client experience, with a taste for challenges and sales.
• You are a true business developer; you have a keen sense of business reality and a strong attraction to performance and challenge.
• You demonstrate a strong entrepreneurial spirit and great ability to adapt to a constantly changing retail environment.
• Dynamic, empathetic & autonomous, you have a natural leadership with exemplary (luxury attitude & know-how, sense of details, application of procedures, field presence, presentation, elocution etc.)
• You master Office Pack (Word, Excel, PowerPoint) and you respect confidentiality.
• Thai Local language + Fluent English is mandatory. A spoken 3rd language is a plus.