Junior Customer Support Executive

Responsibilities:

• Timely Response: Ensure prompt responses to clients' messages and bug reports.
• After-Hours Availability: Be able to respond and acknowledge client messages outside of regular working hours.
• Issue Tracking: Follow up on issues and release dates, ensuring everything is on track before committing to clients.
• Product Knowledge: Provide answers to general questions about our products.
• Critical Support: Be on standby to support in case of critical issues.
• Collaboration with Engineers: Work daily with the Engineering team to provide effective solutions and workarounds for clients.
• Technical Communication: Simplify technical information for non-technical clients.
• Bug Reporting: Summarize bug details and create Jira cards for the Engineering team.
• Product Collaboration: Collaborate with Product Owners to ensure timely delivery of fixes and releases.
• Meeting Coordination: Arrange meetings between the team and clients as needed.
• Client Advocacy: Act as the voice of the clients within the company.

Your ideal profile:

• Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related field is preferred
• Experience 1-2 years in customer service (Welcome for New grad)
• Strong verbal and written skill in both Thai and English language.
• Flexible, self-learning, and self-motivated with a team-player willing to work in a dynamic and fast-paced environment.
• Good analytical and problem-solving abilities; critical thinker with attention to detail.
• Ability to prioritize and multitask effectively.
• Ability to deal with difficult customers and handle stress.
• Positive and professional demeanor.
• Able to work shifts during off-office hours, weekends, and public holidays when needed.
• Up-to-date technical knowledge and good understanding of computer systems, mobile devices, instant messaging application and SaaS.