e-Commerce Site Operations Manager

Responsibilities:

• Be responsible for Uniqlo’s Website and App operations and customer’s journey optimization.
• Monitor the platform's performance and functionality using various tools, such as GA, Hotjar and backend tools.
• Manage product catalog by ensuring correct sales date, name, product description and tagging.
• Update and maintain product taxonomy according to seasons and business needs.
• Analyze search keywords and optimize the keywords’ synonyms for the best experience for users.
• Perform various website settings according to events. E.g. coupon creation, store information updates,...
• Work with Customer Center and IT to solve customers’ problems related to payment and platforms by conducting transaction investigation.
• Be the point of contact for any issues that occur with the website, App and all O2O platforms.
• Ensure smooth operations for O2O functions by providing manuals and trainings to related parties.
• Oversee testing to ensure proper functionality and coordinate the effort to deploy special features or web pages and App.
• Work with global and local IT persons to request for new features and UI/UX improvement.
• Prepare business cases to support and set the priority for new development requests.
• Work with global and local teams on projects as assigned.

Qualifications:

• At least Bachelor's degree or higher in Computer Engineering, Business Administration, or any related field
• Good command both of Thai and English (capable for IT communication)
• Proven minimum 5 years working experience in the area of digital product management or brand.com platform management
• Strong analytical, strategic thinking and project management skills
• Excellent interpersonal skill, hands-on, result-driven, process oriented with logical thinking
• Ability to work together with global team, other departments, and agencies
• Be enthusiastic, open-minded with willingness to learn new things
• Desire to work for a global customer centric, fast moving, and result-oriented company
• Ability to work quickly and efficiently and manage your time and deadlines, as well as the ability to adapt to the ever-changing priorities of a fast-paced e-commerce business.

Working Hour:

• Monday to Friday from 08:00-17:00