Director of Operations - Thailand, Laos, Myanmar

Key Accountabilities

• Oversee the daily operations of the branch office and monitor performance of the operations (eg. Productivity, quality of service, data, subcontractors, incident management) and direct corrective actions.
• Ensure the branch office is appropriately organized and staffed with the right capabilities and competencies.
• Oversee, in conjunction with the VP SEA Freight forwarding operations, the development and implementation of the branch’s business strategy.
• Collaborate with peers and departments on best practices, business strategies and insights.
• Coordinate with agents, carriers, vendors, overseas offices and customers to ensure smooth transactions.
• Ensure the capacity and procurement strategy, as well as its execution, is in line with the Group’s strategy.
• Set up capacity planning based on the carrier strategy, trade lane plans and guidelines.
• Maintain and cultivate local relationships with carriers, suppliers and customers.
• Manage cost control and bottom line of the business.
• Manage execution of sales strategies, jointly with the Sales department, to achieve given growth targets.

Qualifications & Experience

• A minimum bachelor’s degree in Logistics, Supply Chain Management, or the equivalent
• A minimum 8 years’ experience in Logistics & Freight Forwarding industry
• In-depth knowledge of the Freight Forwarding industry
• Strong leadership and decision-making skills
• Good communication and people skills
• Strong commercial skills
• Business Acumen