Coordination with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner.
Collaborate with vendors/shippers/ Key Account Managers/ the ops team/GSC operation tower etc. for timely resolution of customer issues and queries.
Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.
Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Take full responsibilities and end-to-end ownership of customer shipments and issues. Performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables as defined in SOPs / IOPs.
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s) & Global Operation Index (GOI)
Monitor and help improve the end customer KPIs resulting in customer delight.
Performed process component needed for SCM,
Purchase Order & Booking Management
Vendor Management
Carrier Management
Cargo Planning & Consolidation / Receiving etc.
Accurate and timely reporting requested.
We are looking for
Positive attitude.
Supply Chain Management or Freight Forwarding Experience.
Good communication & interpersonal skill and should be able to build good working relationship.
Good command of spoken and written English.
Good working knowledge of MS Office products including Word, Excel and PowerPoint.
Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines.
Ability to converse with people of all levels and is well organized, efficient and effective
Capacity to handle change, stay open to different ideas and support for positive change
Understand work in an agile manner, High analytical / problem-solving skills
Skills
Supply Chain Management
Freight Forwarding
Functions
Production, Purchasing & Supply Chain
Job Overview
Job Type:
Full-Time
Company
A.P. Moller - Maersk
22 active jobs
Industry:
Import, Export & Logistics
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