Data Operations Specialist (Contractor)

Responsibilities

• Enable customer segmentation, sales force sizing, call plans and sales performance projections.
• Build efficient and optimized sales team structures, reporting hierarchies and geographical boundaries (maps)
• Manage and administer in scope Customer Facing Colleague & Marketing related applications.
• Propose and deliver solution ideas for any problems and issues faced.
• Take appropriate / compliant risks to advance innovative processes and methodologies for moderately complex problems with supervisory support where needed.
• Contribute to the standardization, optimization and automation towards higher efficiency, better service quality, and faster solution provisioning.
• Ensure the collection and provision of service delivery data and insights to support further service delivery optimization, effectiveness of daily service delivery operations and to provide insight for Commercial Ops
• Ensure the usage of Commercial Ops service delivery tools and platforms.
• Ensure all service delivery – wherever applicable - meets agreed in place quality plans in collaboration with relevant stakeholders to meet compliance policies, guidelines, and procedures.
• Defines priorities and allocates resources to drive efficient and effective HCP engagement
• Prioritize requests and manage workload according to plan.
• Follow SLA & guidelines and timeline established for the team.
• Develop Subject Matter Expertise for one or more data process in scope.

Qualifications:

• Preferably experience in service delivery or shared service delivery.
• Excellent command of both written and spoken English.
• Analytical skills with eagerness to take initiative.
• Advanced Excel skills (working with formulas, parameters)
• Able to demonstrate strong analytical and quantitative skills
• Able to fact-based challenge and detail oriented.
• Good communication and interpersonal skills.
• Good team player.
• Understanding of cultural differences and desire to work in a multicultural environment.
• High level of independent and service oriented working attitude.
• Preferable knowledge in CRM & commercial tools such as Salesforce.com, Cegedim-MI, Veeva Vault, etc.