Buyer Experience (SPX Express)

Job Description

• Conduct analysis to identify improvement area to bring SPX buyer experience to exceed industry standard
• Conduct focus group and interviews, gather data qualitatively and quantitatively to understand user painpoint throughout user journey
• Set up social listening and feedback collection channel to closely monitor user perception toward SPX
• Work closely QA/QC team to set service standard and drive enforcement throughout the whole value chain to improve service quality
• Manage associates in the team to support all implementation projects in SPX
• Become SWAT team for SPX once required
• Manage all stakeholders related to projects e.g. operation, procurement, and finance to have same understanding about their tasks of specific projects
• Break down activities into granular levels and ensure each of activities are done within expected dates
• Conduct daily/ weekly meetings to project member to ensure project smoothness
• Coordinate / collaborate with teams inside and outside shopee express

Requirements

• Bachelor or Master Degree in any fields
• More than 3-7 years’ experience in Consulting / Business Development/ logistics / construction projects
• High leadership and people management skills
• Very strong analytical skills and being an proactive initiator
• Logical thinking and strong problem solving skills
• Good team player
• Be able to fit in with fast pace culture
• Chinese is a plus advantage
• Excellent written and verbal communication skills in English
• Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management