Responsibilities:

• Provide first-level support for IT service related queries and issues via phone, email, or in-person.

• Diagnose and resolve hardware, software, and network issues.

• Create bug service ticket for internal dev teams

• Communicate with stakeholders for potential service improvements

• Training users

• Create training materials

• UAT and Go-Live support

Qualifications:

• Strong problem-solving abilities.

• Excellent communication and interpersonal skills.

• Ability to work under pressure and prioritize tasks effectively.

• Understanding of healthcare industry is a plus