Responsibilities

• Coordinates application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing.
• Ensures security management activities are instituted.
• Ensures utilization of appropriate Ford processes (e.g. ITIL, system development methodology, development to production checklist).
• Communicates effectively with the business partner and IT teams to support day-to-day operations (e.g. resolving incidents, gathering SOX evidence, performing disaster recovery).
• Assigns business support related to customers - instruction and training, investigation and data analysis, ad-hoc reporting, application run requests, and operational estimates for application development.
• Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives.
• Provide daily system health report-out, servers, network and applications.
• Available to work in night shift

Qualifications

Experience:

• Minimum of 5 years experience in a related field responsibilities within IT.
• Experience of working in a global environment
• ITIL awareness
• Hands-on experience in multiple roles across the spectrum of applications and/or technologies.

Functional Skills:

• Analytical analysis ability in support of application/DBMS/ Server Problem solving, technical analysis and a good solid understanding of the latest antivirus products, all Microsoft related Server product packages, engineering software and related knowledge of engineering processes within a manufacturing environment.
• Solid network topology competence
• Relevant Project Management skills. Management skills as the person may manage others within the IT department. Ability to interact with Global teams and be able to provide immediate application/network/server issue support/resolution when required.
• Able to communicate well in English.