Customer Service

• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account

• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly

Tech Setup Support

• Customers will also be required to set up connections between their source code management platform

• You will support them in this process and make sure everything is administered correctly on our side

Sales Support

• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service

• This is done via email and website chat

Report Drafting

• Some of our customers require us to inspect information they provide

• You draft the reports and send them back to them

Legal Drafting/Review

• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements

• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client