Requirements

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region

• Proven experience of owning and managing a defined Book of Business

• Fluent in German and English

• Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances

• Familiarity and experience with building and deploying AI agents

• Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes

• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

• Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams

• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals

• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

• Self-motivated and able to work independently in a remote or distributed team environment