In This Role, You’ll Get To
- Take ownership of our case management platform, driving the product roadmap, ensuring proper adoption across teams, and optimizing reporting capabilities
- Partner closely with key business stakeholders from Compensation & Benefits and Payroll teams to address their technology needs and align on priorities, timelines, issue resolution, testing and deployment plans
- Configure, enhance, maintain, and optimize our wide range of People systems and tools (i.e. Workday, Zendesk, etc.) and resolve complex technical issues
- Optimize workflows to address process gaps
- Build checklists, impact analysis, and proper documentation of internal processes
- Implement solutions empowering end-users to be self-reliant
- Manage Workday releases and scheduled upgrades of other platforms
- Partner with integrations team to automate repetitive tasks and analytics team to set the right project KPIs
- Contribute to best practices sharing and department upskilling
- Lead system-related trainings across Agoda
What You’ll Need To Succeed
- 2-3 years of solid project management and HRIS experience (Cloud-based HR applications experience preferred; Workday, Zendesk experience a plus)
- Has functional knowledge in several areas (Core HR, Absence,Expense)
- PECI experience is a nice-to-have
- End-to-end systems implementation and/or systems integrations experience
- Familiar with scrum/agile methodology
- Ability to understand and explain key HRIS issues and address stakeholder requirements
- Has strong analytical, reporting, and problem-solving skills
- Has strong sense of ownership and growth mindset
- Resilient, self-motivated, results-oriented
- Demonstrated ability to lead, inspire, and influence
- Bachelor’s degree and fluency in English required
It’s Great If You Have
- Experience in report writing
- A global perspective and experience working with diverse cultures
