Wellbeing Specialist
Minimum qualifications:
- Clinical, Counselling or Health Psychology
- Industrial or Organizational Psychology
- Therapeutic Counselling
- Psychotherapy
- Clinical Social work.
Skills desired:
Responsibilities
This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders. Working in a rotational shift and supporting with peer support , group counseling and on-floor sessions for the site. This role requirement is completely On-Site (Work from Office)
Strategy:
- Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.
- Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies
- Conduct 1:1 counseling sessions to guide and coach the employees.
- Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
- Manage critical cases and ensure appropriate escalation procedures are followed
- Tracking all data and share the insights with Wellness Lead
- Group Workshops/Sessions
- Design activity-based, customized workshops based on the particular nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
- Address common observations/issues and share it with Site Lead.
- Create report on health outcomes of employees
Reporting & Communications:
- Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns
- Create all communications to agents
- Oversee dashboards and reports creation
- Managing personal confidential records and reports on dashboards.
Full-Time
34 active jobs
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