Key Responsibilities

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Actions less complex configurations and installations.
• Attends to less complex break/fix events.
• Performs any other related task as required.

 Qualifications

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project management and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
• Some work experience in a technical implementation engineering or similar role.