Key Responsibilities:

• Content Management:
• Review, classify, and/or remove content according to client guidelines using specific tools and channels.
• Ensure adherence to updated client policies and guidelines.
• Issue Resolution:
• Investigate and resolve complex content issues, and communicate findings to the broader Trust and Safety team.
• Advocate for the user community while maintaining adherence to client policies.
• Process Improvement:
• Contribute to process improvement initiatives aimed at enhancing quality and efficiency.
• Participate in continuous training programs and workgroup discussions for optimal role development.
• Sensitive Topics Engagement:
• Engage in conversations around socially sensitive topics with the goal of maintaining community safety.

Basic Qualifications/Skills Needed:

• Emotional Resilience: Strong coping, emotional resilience, and stress-management skills.
• Communication: Excellent comprehension, communication, and English skills.
• Objectivity: Ability to perform duties objectively, free from personal biases or beliefs, in accordance with client policies.
• Attention to Detail: Strong attention to detail and the ability to synthesize and analyze information from multiple sources.
• Critical Thinking: Strong critical thinking and decision-making skills.
• Internet Knowledge: Deep familiarity with and passion for the internet, internet platforms, and internet culture.
• Cultural Awareness: High affinity and cultural awareness of political and social situations relevant to the supported market and region.
• Teamwork: Ability to work effectively both individually and as part of a team.
• Flexibility: Willingness to work varying rotations, shifts, weekends, and holidays as required.
• Adaptability: Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment: Dedication to quality, efficiency, and effectiveness.
• Experience: Previous experience in business process outsourcing, customer service, or content moderation is a plus.
• Age Requirement: Must be over 18 years of age.