Trust & Safety Associate - Indonesian speaking

Key Responsibilities:

• Content Management:
• Review, classify, and/or remove content based on client guidelines using designated tools and channels.
• Stay informed about and adhere to evolving client policies and guidelines.
• Issue Resolution:
• Investigate and address complex content issues, escalating and communicating findings to the broader Trust and Safety team.
• Advocate for user safety and compliance with client policies.
• Process Improvement:
• Engage in initiatives to improve processes, enhancing the quality and efficiency of work.
• Participate in continuous training and workgroup discussions to support role development.
• Sensitive Topics:
• Handle discussions around socially sensitive topics to ensure community safety.

Basic Qualifications/Skills Needed:

• Emotional Resilience: Strong coping skills, emotional resilience, and stress management.
• Communication Skills: Excellent comprehension, communication, and proficiency in Bahasa Indonesian.
• Objectivity: Ability to perform duties impartially, free from personal biases or beliefs, in alignment with client policies.
• Attention to Detail: Strong attention to detail with the ability to synthesize and analyze information from various sources.
• Critical Thinking: Robust critical thinking and decision-making capabilities.
• Internet Familiarity: Deep understanding and enthusiasm for the internet, internet platforms, and internet culture.
• Cultural Awareness: High awareness of political and social situations relevant to the supported market and region.
• Teamwork: Ability to work effectively both independently and as part of a team.
• Flexibility: Willingness to work various shifts, including weekends and public holidays, with the ability to adapt to changing business needs in a fast-paced environment.
• Commitment: Strong dedication to maintaining quality, efficiency, and effectiveness.
• Experience: Previous experience in business process outsourcing, customer service, or content moderation is advantageous.