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    Trainer

    Hybrid
    , Thailand
    Posted: July 26, 2024
    Position Details

    The Position


    • Build "Best in class" Sales force capability to Orchestrate Exceptional Customer Experience through developing effective Customer Engagement/Coaching skills in a multi-channel/hybrid environment
    • Roll out/ conduct Sales force training programs aligned with the Annual Training Plan focused on trainee key knowledge and behaviour acquisition
    • Drive/ assess embedding of Sales force training programs, taking corrective actions where necessary in close collaboration with a cross-functional team (Marketing, Medical, Sales, ComOps, etc)


    Duties & Responsibilities


    • Analyze Training Needs and contribute towards developing the Annual Training Plan
    • Analyze RCP results, CfE/CTC Coaching Reports, Coaching clinic results, PDT, MRS, Brand performance, Brand strategy etc. to understand current Sales force capability and identify training gaps
    • Consult with cross functional team to validate the training gaps/needs
    • Keep abreast of current developments/initiatives in multi-channel/hybrid Customer Engagement identifying sales force training needs (knowledge and skills, including IT fluency, ICP comprehension/execution) - initial/ongoing basis
    • Contribute towards developing the Sales force Annual Training Plan aligned with local training needs and ROPU training plans
    • Communicate the training calendar across the cross functional team (Sales, Marketing, Medical, ComOps, HR) confirming their involvement where required
    • Design, Develop/ Adapt Sales Training materials
    • Develop training solutions locally required when not available from ROPU/ Global
    • Collaborate with cross functional teams to design comprehensive Product Knowledge test questions and Customer Engagement Skill test scenarios (for F2F and S2S environments) by adapting ROPU/ Global training materials effectively
    • Apply principles of adult learning styles to fulfill the needs of various training participants
    • Utilize information resources to enrich training programs (e.g. RCP results, CfE/CTC Coaching Reports, PDT, Brand performance etc.)
    • Ensure professional printing and packaging of materials as well as maintenance of company training tools
    • Innovate proven training methods, channels, tactics in both delivery and results (e.g. using digital channels and tools) to drive efficiency and effectiveness in existing training processes
    • Deliver Training professionally


    [Administrator]


    • Effectively manage the learning environment (e.g. pre/ post course communication, training room layout, materials, equipment etc.)


    [Facilitator]


    • Effectively engage the audience by utilizing various facilitation techniques (e.g. revert and relay, experiential activities, questioning etc.)
    • Effectively use training tools (e.g. flip charts, post it, stickers, audio, video etc.)
    • Maintain high level of Professional Presence (e.g. voice, posture, gesture, facial expression etc.)
    • Demonstrate effective communication skills (e.g. active listening, use of simple/ participant's language etc.)


    [Instructor]


    • Provide simple/ clear instructions to ensure participant's understanding (e.g. role play, case study, activity, group work etc.)
    • Establish credibility by demonstrating expertise and knowledge (e.g. answering questions, simplifying complex concepts, modeling etc.)
    • Deliver training programs aligned to the training objectives with a focus on trainee acquisition of key knowledge and behaviours
    • Drive/ Assess embedding of core Training Program elements
    • Champion Orchestrating Exceptional Customer Experience through developing Customer Engagement Excellence in a multi-channel environment
    • In depth and accurate knowledge of the 7 Hybrid CEM steps, 27 behaviours and the standards for each proficiency level in the CEM rubric
    • Initial and ongoing training delivery to up-skill the sales force in an evolving digital/S2S environment (VE/FuE/webinars/ Virtual RTD), CfE/CTC virtual etc.) with a focus on facilitating Orchestrating Exceptional Customer Experience
    • Implement clear follow up plans (e.g., post course action plans, re-training plans for those who failed, reminders, action taken on participant's/line manager's feedback etc.)
    • Monitor CfE dashboard as well as Coaching Reports (CfE/CTC/virtual quality/ quantity on 4 parameters (Completeness, Objectivity, Specificity, Directional)
    • Monitor Veeva Reports on quantity and quality of Pre/ Post call notes
    • Assess Sales force capability by utilizing certification programs (e.g., Rep Certification Program, EGROW Certification, Training teach back sessions etc.)
    • Take corrective training actions when programs are not delivering intended results
    • Maintain training records and analyze to create meaningful reports (e.g. Annual Training Plan template, RCP monitoring template, CfE/CTC reports, Customer Engagement Qualitative Report etc.)
    • Share training outcomes/ insights with relevant stakeholders - e.g. line managers/ cross- functional teams
    • Comply with local/industry regulations and BI Code of Conduct
    • Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the BI Code of Conduct
    • Monitor sales force training/ Veeva records and take necessary action on issues of compliance (e.g. CRM Compliance Screening Report etc.) issues of compliance and Pharmacovigilance
    • Be a role model in compliance with local regulations, industry and the BI Code of Conduct
    • Ensure the sales force is knowledgeable and compliant with relevant Code of Conduct documentation and regulations


    Requirements


    • Bachelor's degree in Pharmaceutical or Scientific field is an advantage
    • Min. 2 years of direct selling / field management experience in healthcare industry
    • Content mastery of sales training topics
    • Strong training delivery skills
    • Influencing Skills (Leading without authority)
    • Self-development/ Open minded and lifelong learner



    Skills
    Sales training
    Open-minded
    Pharmaceutical

    Functions
    Research & Development

    Job Overview

    Job Type:

    Hybrid


    Company

    Boehringer Ingelheim logo

    Boehringer Ingelheim

    5 active jobs

    Industry:

    Healthcare & Pharmaceutical

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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