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    Tour Staff Specialist

    Full-Time
    Bangkok, Thailand
    Posted: August 17, 2024
    Position Details

    What You’ll Be Doing

    Leadership & Engagement

    • Act as an ambassador and role model of the G Adventures core values.
    • Support CEO engagement between CEOs, Local office and G Adventures globally.
    • Contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.
    • Support the Tour Staff Manager with the implementation of brainstorming sessions, CEO incentive programs and local awards programs.
    • Lead regional engagement initiatives for CEOs and contribute to special projects.


    Recruitment & Training

    • Organize all aspects of the recruiting process. This can include reviewing applications, organizing interviews etc.
    • Support the Tour Staff Manager in organizing all aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.
    • Support the Tour Staff Manager with CEO forum discussions, ongoing training initiatives and promoting growth in the region (newsletters, videos etc)
    • Assist with all Tour Staff programs and initiatives, global and regional.
    • Create and maintain the CEO Website and ensure all related CEO Resources are updated (Tech Itineraries, Trip Planners, etc)
    • Create necessary manuals and other CEO resources that are region specific.


    Performance Management

    • Oversee that CEOs take responsibility for their own trip’s expenses and documents and follow up when needed.
    • Monitor CEO comments section on traveller evaluations, making suggestions and providing input.
    • Responsible for administration related to ensuring updates to the CEO Code of Conduct database.
    • Schedule Quarterly CEO Performance Reviews and report on CEO performance as needed. Support with 1:1 reviews.
    • Support Tour Staff Manager with actions related to CEO Performance issues as asked.


    Administration

    • Perform all administrative duties related to the onboarding of new and returning Tour Staff: creation of profile in systems, First Aid Certificate, Background Check etc (as permissions allow).
    • Support Tour Staff Manager with CEO contract signing and timely updating of all contracts.
    • Provide monthly departures report for CEO Schedule to Tour Staff Manager and tour assignment in internal system (Polaris).
    • Assist the Tour Staff Manager with management and planning of the Tour Staff schedule.
    • Responsible for uploading the Tour Staff schedule.
    • Responsible for assisting the Tour Staff Manager / Supervisor in pre and post-trip report and debrief of CEOs (where applicable).


    Technology & Systems

    • Manage basic troubleshooting related to our systems.
    • Facilitate ongoing training to CEOs as needed related to systems and how we use them.
    • Provide the technology team feedback on improvements to our systems.


    Financial

    • Manage timely submission of all aspects of tours in Polaris, checking and supervising money request, dailies, cash flow, post trip emails and general trip expenses.
    • Supporting Finance with review and approval of tour expenses, taking on these duties where necessary.
    • Responsible for CEO Payroll, Quarterly Bonus, and CEO accounts process.


    Support for our Travelers/Critical Incident Management

    • Coordinate and assist in ground support for logistical issues during trips and on trip emergencies and assist with critical incident management as requested by the Tour Staff Manager / Supervisor.
    • Manage non-critical reports, escalate when necessary
    • Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.
    • Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.


    Commercial

    • Assist the Tour Staff Manager with reviewing Tour Staff feedback to aid in innovation and product enhancement.


    Multi-brand

    • Work with Tour Staff Manager to ensure recruitment, training, branding and performance management is tailored to meet the needs of various brands.


    What You’ll Need

    • 1+ years of service at G Adventures or knowledge of the brand is preferred.
    • Have a strong passion for Travel.
    • Strong administration and organizational skills and experience
    • Good presentation skilsl and public speaking
    • Positive and Proactive with problem solving skill and good team player
    • Proficient in both spoken and written English
    • Computer skills, especially in Google suite
    • Carry Regional emergency phone as of rotation schedule
    • Able to understand the needs of both, a Tour Staff and G Adventures as a business
    • Experienced traveling throughout South East Asia Region is a plus



    Skills
    Presentation
    Critical Incident Debriefing
    Guided Tours
    Troubleshooting
    Problem Solving

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    G Adventures  logo

    G Adventures

    3 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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