Telemarketing Advisor, SCBPT

Key Responsibilities:

• Deliver all business plan KPI for their respective assigned regions and drive total department KPIs – APE (8.5bn), VNB(2.8bn) by 2027, Manpower, Active Ratio and Case size and rate
• Drive Manpower growth in their respective regions and deliver department manpower KPIs from 500 TSRs to 2400 by 2027
• Increasing Insurance penetration across SCBPT to above 90% active Telemarketers
• Assist Head of Telemarketing to execute all Telemarketing productivity transformation strategies with effective field execution plan whilst aligning with company directions
• Ensure business quality - Persistency quality of Telemarketing channel to above 55%
• Develop and implement team development plan to ensure that TSR team will have adequate competency to run business
• Manage, control and monitor team to be high discipline, high quality and align with corporate direction and regulation
• Identify and implement training programs to improve productivity and business quality
• Develop holistic strategies to develop new MDRTs as engines for growth and promote MDRT culture with the SCBPT

Baseline Qualifications:

• Bachelor's degree in any fields, master's degree is preferred
• Minimum 10 years' experience in Business Development, Financial Advisor, Telemarketing, with 2 years in Senior Managerial/Head roles
• Experience in telemarketing/telesales is required
• Experience in sales strategy, manpower management, build the Insurance penetration, team development
• Experience in Insurance industry is preferred
• Good Command in English both verbal and written
• Proactive, Open, Caring, Commit, Innovative